Refund policy
Exchange Policy
At Milazzo Jewelry Store, we do not issue refunds. Instead, we offer exchanges within 30 days of purchase for items of the same value or higher, with the price difference paid by the customer.
To qualify for an exchange:
- The item must be in its original condition: unworn, unused, with tags, and in its original packaging.
- Proof of purchase (receipt) is required.
How to Initiate an Exchange
To request an exchange:
- Contact us at milazzojewelryshop@gmail.com with your order details and proof of purchase.
- Once your request is approved, we will provide instructions on how and where to send your item.
Important: Items sent back to us without prior approval will not be accepted.
Damages and Issues
We take pride in the quality of our products. If you receive an item that is defective, damaged, or incorrect, please contact us immediately at milazzojewelryshop@gmail.com so we can assess the issue and provide a resolution.
Non-Exchangeable Items
Certain items are not eligible for exchange:
- Custom or personalized items.
- Sale items or purchases made with gift cards.
- Items that show signs of wear, damage, or are missing original packaging or tags.
If you have any doubts about whether your item qualifies for an exchange, contact us at milazzojewelryshop@gmail.com.
Policy for Higher-Value Exchanges
If you wish to exchange an item for one of greater value, you will be responsible for paying the price difference. Exchanges for higher-value items must still meet the same eligibility requirements listed above.
European Union 14-Day Cooling-Off Period
For purchases shipped to the European Union, customers have the right to cancel or exchange their order within 14 days of receipt, for any reason. Items must be in original condition: unworn, unused, with tags, and in their original packaging. Proof of purchase is required.
For additional questions or assistance, please reach out to us at milazzojewelryshop@gmail.com or visit us at:
8200 W 33rd Ave Unit #10, Hialeah, FL 33018.